Back to all terms

Prior Authorization

Prior authorization is the process through which an insurer reviews and approves certain medical treatments, procedures, or prescription drugs before they are performed or dispensed. It ensures that the recommended care is medically necessary, appropriate, and covered under the policy before expenses are incurred. Prior authorization helps manage costs and ensures the use of safe, evidence-based treatments that align with clinical guidelines.

This requirement is common for high-cost medications, surgeries, specialized medical equipment, and certain diagnostic tests. The healthcare provider usually submits the request directly to the insurer, including medical documentation and a treatment rationale. Once approved, the authorization confirms that the service will be covered according to the plan’s terms, provided all other eligibility criteria are met.

Example:

If your doctor prescribes an expensive biologic medication for a chronic condition, your insurer may require prior authorization before you can fill the prescription. The doctor submits the request along with supporting medical records, and coverage begins once the insurer approves it.

What to Watch For:

Do not schedule procedures or fill prescriptions that require prior authorization until approval is received, as claims may be denied. Check your plan booklet or speak with your provider to confirm which services need authorization. Keep a record of approval letters or confirmation numbers, as insurers may require proof for reimbursement.

Related Terms

Treatment

Treatment refers to any medical, dental, or therapeutic care provided by a licensed healthcare professional to diagnose, manage, or improve a health condition, injury, or disease. In the context of insurance, treatment includes all services, procedures, medications, and interventions that are deemed medically necessary to restore or maintain health. It can range from routine doctor visits and prescription drug use to surgery, rehabilitation, and specialized therapies.

Pharmacist

A pharmacist is a licensed healthcare professional who prepares, dispenses, and provides guidance on the safe and effective use of prescription and non-prescription medications. Pharmacists play a key role in ensuring that medications are used correctly, preventing harmful drug interactions, and advising patients on dosage, side effects, and storage. In many provinces, pharmacists also provide additional healthcare services such as administering vaccines, renewing prescriptions, and offering health consultations.

Provider

A provider is a licensed healthcare professional, facility, or service organization that delivers medical, dental, vision, or paramedical care to patients. In the context of insurance, a provider is any individual or entity authorized to perform covered services and submit claims for reimbursement to an insurer. Providers include physicians, dentists, pharmacists, physiotherapists, chiropractors, optometrists, hospitals, and clinics.

Pay-Direct card / Drug card

A pay-direct card, also known as a drug card, is a plastic or digital card issued by your health insurance provider that allows pharmacies to bill your insurer directly for eligible prescription drugs. Instead of paying the full cost upfront and submitting a claim later, you pay only your portion - such as a deductible or coinsurance - at the point of sale.

Physician

A physician is a licensed medical doctor who diagnoses, treats, and helps prevent illness, injury, and disease. Physicians play a central role in healthcare by providing medical assessments, prescribing medications, ordering diagnostic tests, and coordinating patient care with specialists or allied health professionals. In Canada, physicians are regulated by provincial colleges of physicians and surgeons to ensure professional standards and ethical medical practice.

Have questions about your insurance coverage?

Our licensed advisors can help you understand your options and find the right plan for your needs.

Contact Us